Billing & Refund Policy

Cancellation & Refund Policy

Last Updated: October 2026 — Clear guidelines on subscription cancellations, refund eligibility, and processing timelines.

Summary: Every new workspace includes a 7-Day Free Starter Trial (100 AI Resume Scan Credits) so you can evaluate HRMS Flow before making any purchase. Approved refunds for eligible transactions are processed within 5 to 7 business days to the original payment source via Razorpay.

1. Free Starter Trial Before Purchase

We provide all new organizations with a complimentary Free Starter Trial upon registration, which includes 100 AI Resume Scan Credits, 1 Team Lead seat, and 2 Recruiter seats. We strongly encourage prospective customers to test resume parsing, ATS scoring, and pipeline features during the trial period prior to purchasing a paid plan.

2. Subscription Cancellation Policy

  • Cancel Anytime: Company Owners (HR Managers) may cancel their subscription plan at any time from their Billing & Subscription dashboard or by emailing support@hrmsflow.com.
  • Effect of Cancellation: Upon cancellation, your workspace will continue to have full access to your active plan and remaining scan credits until the end of your current paid billing period (monthly, quarterly, or annual). No further recurring charges will be billed.

3. Refund Eligibility Criteria

Because HRMS Flow immediately provisions digital server capacity and AI resume scan credits upon purchase, refunds are governed by the following rules:

  • Duplicate or Accidental Charges: If you are billed twice for the same plan or experience a technical payment error where money is debited more than once, a 100% full refund of the duplicate transaction will be issued.
  • Unconsumed Subscription Plans (7-Day Window): If your organization purchases a paid subscription plan or credit booster pack and has consumed zero (0) resume scan credits from that purchase, you may request a full refund within 7 calendar days of the transaction date.
  • Partially Used Plans & Consumed Credits: Once AI resume scan credits from a purchased subscription or top-up booster pack have been used to parse or score resumes, those consumed credits are non-refundable.

4. Refund Processing Timeline (5–7 Business Days)

Once a refund request is reviewed and approved by our billing team:

  • The refund is initiated immediately through Razorpay.
  • The refunded amount will be credited back to your original method of payment (UPI, Credit Card, Debit Card, or Netbanking account) within 5 to 7 business days, depending on your issuing bank's settlement cycle.

5. How to Request a Cancellation or Refund

To request a cancellation or refund, please contact our billing support team with your registered workspace email address and your Razorpay Payment ID (`pay_...`):